PRIVACY POLICY
Last Updated: November 2025
This Privacy Policy (“Privacy Policy”) describes and outlines our principles in collecting, using, and safeguarding your personal information and information about your relationship with us as your utility services provider. It also explains how you can access and update this information. Grey Forest Utilities complies with all applicable state and federal laws and regulations regarding customer privacy.
If you have questions or concerns regarding this Policy, please refer to the contact information provided in Section VIII.
I. Privacy Commitment
Grey Forest Utilities collects customer information only through lawful means and for purposes directly related to utility operations and service delivery. We collect and use personal and program-related data to administer your account, provide reliable gas service, and manage community or customer programs.
We do not sell your personal information to any third party. Except as expressly provided in this Policy, we do not share personal information with outside organizations for their marketing purposes. Disclosure of information occurs only as permitted or required by law and as described in this Policy.
II. Definitions
A. Customer Confidential Information refers to any information collected, received, or stored by Grey Forest Utilities that includes the following:
Personal Information: Data that identifies or could reasonably identify an individual customer or small group of customers. Examples include: name, address, email address, phone number, tax identification or social security number, driver’s license number, bank account or payment details, account number, and other information that reveals your identity or account relationship with us.
Program Data: Information collected through participation in utility programs, service requests, community initiatives, or campaigns. Examples include application details, contact information, program eligibility records, and usage or participation tracking necessary for administration and verification.
Personal Usage Data: Data regarding gas usage or service demand patterns that may reveal information about a customer’s service habits, preferences, or household activity.
B. Non-Confidential Information includes:
Public Information: Non-privileged or non-personally identifiable data required or intended to be made public, such as general program descriptions, rates, or service area information.
Unsolicited Information: Any information or material sent voluntarily by you or your representatives without request from Grey Forest Utilities.
C. Third Parties: Any entity or service provider assisting Grey Forest Utilities in performing operational, billing, customer service, or data management functions related to utility services.
D. Customer(s): Any individual, household, business, or other entity receiving utility service or participating in programs administered by Grey Forest Utilities.
III. Sources of Confidential Information
Grey Forest Utilities may collect Confidential Information from the following sources:
Service applications, account setup, and customer correspondence.
Forms submitted through our website or physical offices.
Participation in programs or community campaigns managed or co-sponsored by Grey Forest Utilities.
Customer support interactions, billing inquiries, and service calls.
Information provided by partner organizations for program verification or assistance programs.
Automated system interactions, such as usage monitoring, metering, or website visits.
Grey Forest Utilities may also collect general website traffic statistics to improve site performance but does not identify visitors by domain, email address, or other personal details unless voluntarily provided.
IV. Use of Confidential Information
Grey Forest Utilities may use Confidential Information for the following purposes:
To identify you in connection with establishing and maintaining an account.
To administer, operate, and manage utility programs and services.
To evaluate eligibility and confirm participation in program-related activities or benefits.
To process payments, deposits, billing, or refunds.
To provide customer service, address inquiries, or process requests.
To send account notices, service updates, and relevant operational information.
To improve service quality, safety, and operational reliability.
To evaluate or enhance program performance and customer satisfaction.
To contact you for feedback or to follow up on your responses so we can improve the quality of our services.
To protect against and prevent fraud, unauthorized activity, or misuse of services.
To comply with applicable legal requirements, regulatory standards, and contractual obligations.
Grey Forest Utilities may also aggregate non-identifiable data to evaluate overall service usage patterns and improve utility operations. Aggregated data does not include personally identifiable information.
V. Disclosure of Confidential Information
Grey Forest Utilities may disclose or release Confidential Information under the following conditions:
When authorized by you or required to provide services or verify participation in a utility program.
To communicate about your account, service, or participation in programs.
To comply with lawful orders, government requests, or as otherwise required by law.
To address operational, safety, or emergency conditions.
To protect the legal rights, property, and safety of customers, employees, or the public.
To partners or service providers assisting Grey Forest Utilities in fulfilling its operational duties, under confidentiality agreements that ensure proper protection of customer data.
As required under the Texas Public Information Act or applicable law.
Grey Forest Utilities does not disclose your information to unrelated third parties for marketing purposes.
VI. Data Security
Grey Forest Utilities maintains administrative, technical, and physical safeguards to protect Confidential Information from accidental, unlawful, or unauthorized destruction, access, disclosure, alteration, or use.
In the event customer information is compromised through no fault of your own, Grey Forest Utilities will notify affected individuals consistent with state and federal privacy requirements.
Grey Forest Utilities will never request passwords, personal credentials, or account information through unsolicited emails or phone calls.
VII. Retention of Confidential Information
Grey Forest Utilities retains customer information for as long as reasonably necessary to fulfill the operational purpose for which it was collected, to comply with legal and regulatory requirements, or to resolve disputes. Program Data and other campaign-related records will generally be retained for operational and compliance purposes consistent with the program lifecycle and applicable record retention standards.
When data is no longer required, it will be securely deleted or anonymized in accordance with applicable retention and disposal policies.
VIII. Contact Information
If you have questions, requests, or concerns regarding this Privacy Policy or your information, please contact Grey Forest Utilities at:
Grey Forest Utilities
14570 Bandera Rd.
Helotes, TX 78023
Website: https://gfugas.com/privacy-policy
Phone: 210-695-8781