Payment Options

All payments are made directly to Grey Forest Utilities – NOTICE TO CUSTOMERS – Payment Processing

Starting with the July service (August Bill) and going forward, a convenience fee of 3.5% per transaction will be incurred for customers paying by credit card or debit card.

Recovery of this fee is mandated in the utility’s current rate ordinance. Customers wishing to avoid this fee can set up monthly ACH payments (automatic bank draft). We apologize for this necessary inconvenience.

At www.gfugas.com/billing you will be able to pay using VISA, Master Card, Discover, American Express and e-check. Online, you will be able to sign up for Automatic Draft using your bank account, credit or debit card.

Grey Forest Utilities offers customers various ways to pay their gas bill. Payments can be made by check through the mail, or the red drop-box located at the office. We accept Visa, MasterCard, Discover and American Express by phone at 210-695-8781, Monday – Friday 8:00 AM to 5:00 PM

To have the payment automatically paid by credit card or bank draft, on a monthly basis, please fill out the back of your payment stub and return it to us.

Payments can be made at HEB and at any CheckFreePay location, fees charged by these vendors may vary. To avoid convenience fees, call GFU directly 210-695-8781.

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Payment Problems

Should circumstances arise that keep you from paying your gas bill on time, please call 210-695-8781. You can then discuss your situation with one of our customer service representatives. It is important to make this call before your service is suspended. In most cases arrangements can be made which are satisfactory for both you and the billing department.

In the event that there is no payment or communication we will be forced to take action, which may result in interruption of service.

Accounts that are not paid within 5 days of due date are subject to having gas service suspended. When GFU is forced to pursue the matter of delinquent accounts there will be an increased deposit and a collection fee.